Frequently Asked Questions

Are We A Good Fit?

How much do your services cost?

We charge $45.00/hour per cleaner for all one time services (moving in or out, pre-listing, deep cleaning, etc.).

INCLUDES:

– All supplies and tools

–  Licensed, bonded, insured, and WCB covered cleaning technicians, and exemplary customer service.

–  Access to your client hub where you can request new work or view your past invoices, quotes, pay invoices and much more

We charge a flat rate for all recurring cleaning services (weekly, bi-weekly, monthly). This rate is specific to your home and is determined with a quote.

To get a quote, contact us or fill out the form on the Quotes Page

How do I book?

There are 5 Ways to Book a cleaning with us:

1. Call us at (780) 819-0118

2. Fill out our Quote Request Form

3. Email us at info@queendomcleaning.com

4. Click the chat icon on your screen and leave us your contact information

5. Find us on Facebook and send us a message

Is Queendom Cleaning insured and bonded?

Yes.

First of all, Queendom Cleaning Ltd carries General Liability Insurance coupled with a Fidelity Bond through RSA Insurance.

Secondly, all of our employees are covered by WCB.

Lastly, Queendom Cleaning Ltd. holds a Tri-Municipal Business License.

What is the best payment method?

We accept the following forms of payment:

1. Cheques, payable to Queendom Cleaning Ltd.

2. Cash

3. E-transfers to payments@queendomcleaning.com

4. Credit card paid via your invoice

All payments are due within 2 business days of service completion. Accounts exceeding 45 days past due are sent for collection.

Also, all new customers are required to pay a 25% deposit to book their first service. You can pay deposits via e-transfer or a credit card.

We always honour our service guarantee no matter what.

Are you pet friendly?

For sure, we are pet friendly. We love all pets as long as they are happy to see us!

We recommend that all pets are secured in a crate or separate room if you worry about them escaping, feeling wary of a stranger, or slipping on a freshly cleaned floor!

Plus, we do not let pets outside because of safety reasons.

To learn more, check out our pet-friendly video here

What kind of cleaning products does Queendom Cleaning use?

100% safe, non-toxic and eco-friendly.

Queendom Cleaning provides all products and tools. All of our products are non-toxic and eco-friendly professional grade commercial cleaners.

We may refuse to use certain products such as bleach because of safety reasons. Please ensure you have a toilet brush on each floor of your house.

Moreover, if you would like us to use your products or tools then we will not be held responsible for equipment failures.

Your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances

Do I need to supply any of my own tool or products?

You are welcome to provide your own cleaning products, however, it is not a requirement.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances

Are your staff members trustworthy?

You bet.

We collect a background check and several references for each new employee. Moreover, by working closely with trainees during the training period we do our best to determine trustworthiness.

Do I need to be home during my service?

Yes and no.

You are welcome to be home while we clean, however, it is not mandatory. We can access the home with a key or a garage or door code

What is your cancellation policy?

To cancel a booking, we require a 3 business days notice by phone or email.

Less than 3 business days: We invoice 50% of service rate.

One business day or less: We invoice 100% of service rate.

Total cancellation:  we appreciate a two weeks notice (if possible)

Stat Holidays: We are closed and will contact you for rebooking or skipping.

CEO of Queendom Cleaning

Our goal is to create liberating and satisfying experiences for our clients and staff through the mastery of customer service and the art of cleaning.

I know that's a mouthful, I am working on it.

Jennifer McBurney

CEO of  Queendom Cleaning