FAQs

Are We A Good Fit?

How much do your services cost?

All one time services (moving in or out, pre-listing, one time cleaning, etc.) and all first time cleans for new clients are charged at an hourly rate of $45.00/hour per cleaner.

*Includes all supplies and tools, licensed, bonded, insured, and WCB covered cleaning technicians, and exemplary customer service. You also get access to your client hub where you can request new work or view your past invoices, quotes, and receipts!

We welcome you to set a limit if needed or to create a priority list. We will never charge you for time we are not working on your property.

After that, all recurring cleaning services (weekly, bi-weekly, monthly) are charged at a flat rate that is specific to your home and can be determined with a quote! Contact us or fill out the form on the Quotes page!

How do I book?

How do I book?
5 Ways to Book:

1. Call us at (780) 819-0118

2. Fill out our Quote Request Form

3. Email us at info@queendomcleaning.com

4. Click the chat icon on your screen and leave us your contact information

5. Find us on Facebook and send us a message

Is Queendom Cleaning insured and bonded?

Queendom Cleaning carries General Liability Insurance coupled with a Fidelity Bond through RSA Insurace.

All of our employees are covered by WCB.

Queendom Cleaning holds a Tri-Municipal Business License.

What is the best payment method?

We accept the following forms of payment:

1. Cheques payable to Queendom Cleaning Ltd.
2. Cash
3. E-transfers to payments@queendomcleaning.com
4. Credit card paid via your invoice

All payments are due within 2 business days of service completion. Accounts exceeding 45 days past due are sent for collection.

Deposits can be paid via e-transfer or credit card. If you do not wish to pay a deposit or leave a card on file, cash or cheque payment must be waiting for the cleaner on arrival.

We always honour our service guarantee no matter what.

Are you pet friendly?

We are absolutely pet friendly. We love all pets as long as they are happy to see us! We do recommend that all pets are secured in a crate or separate room if you worry about them escaping, feeling wary of a stranger, or slipping on a freshly cleaned floor!

We cannot let your pets outside for safety reasons.

What kind of cleaning products does Queendom Cleaning use?

Queendom Cleaning will provide all products and tools unless otherwise requested. All of our products are non-toxic and eco-friendly professional grade commercial cleaners.

For health and safety reasons, we may refuse to use certain products such as bleach. Please ensure you have a toilet brush on each floor of your house.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances

Do I need to supply any of my own tool or products?

You are welcome to provide your own cleaning products, however, it is not a requirement.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances

Are you staff members trustworthy?

Absolutely. We collect a background check and several references for each new employee, and by working closely with trainees during the training period we  do our best to determine trustworthiness.

Do I need to be home during my service?

You are welcome to be home while we clean, however, it is not mandatory. We can access the home with a key or a garage or door code

What is your cancellation policy?

To cancel a booking, a 3 business days notice by phone or email is required.

Less than 3 business days: 50% of service rate invoiced.

One business day or less: 100% of service rate invoiced.

Total cancellation: two weeks notice is appreciated. 

Stat Holidays: We are closed and will contact you for rebooking or skipping.

Our goal is to create liberating and satisfying experiences for our clients and staff through the mastery of customer service and the art of cleaning.

Jennifer McBurney

CEO of  Queendom Cleaning