Office Cleaning: Getting started with us

Queendom Cleaning is based in Spruce Grove, Alberta. We work locally and provide jobs to people that are our neighbors, and yours, in an effort to invest in our community. We make the earth, health, and safety-conscious decisions in order to provide an ideal service to you and your family.

Ready to get started?

To make your journey seamless, in this article, we laid out the complete road map that you will follow. Not only that, but you will also find some helpful resources to help you clean and live better

Things to know

Before we jump ahead, let us give you a better understanding of what you are buying. Feel free to skip ahead and navigate as you need.

100% Eco-Friendly Products: We use eco-friendly non-toxic cleaners purchased from Canadian companies. These products have been extensively tested for our purposes and have produced the best results.

$2M Liability Insurance: Queendom Cleaning carries General Liability Insurance coupled with a Fidelity Bond through RSA Insurance.

24-Hour Service Guarantee: Our cleaners are hard-working and professional, but human. If we miss something, get back to us within a 24-hour time frame and we will come back and fix it.

Covered By WCB Alberta: All of our employees are covered by WCB and we hold a Tri-Municipal Business License.

Bonded And Trained Cleaning Professionals: Every member of our team has provided a negative background check. We also spend two to three weeks with each new team member prior to sending them out on their own.

5 Stars On Google And Facebook: 1000+ customers are satisfied with us. Add links

Your roadmap

Here is an overview of the steps you will take in your journey:

  1. Getting in touch with us
  2. Choosing your desired service
  3. What is included in the cleaning
  4. Getting a quote
  5. How much house cleaning would cost
  6. Pick your schedule
  7. How to pay us
  8. Our feedback system
  9. How to make the most out of client hub.

Get in touch with us

Lets go. First things first, you need to contact us (duh). Luckily, there are multiple ways you can do it

Call or text us

Our official  contact number is (780) 819-0118. Call us from Monday to Friday 8:00 to 4:00 pm. If we miss your call, please leave a voicemail and we will get back to you ASAP.

Email us

We do emails all the time. Email us at info@queendomcleaning.com to get the answers you need.

Contact us on Facebook and Instagram.

Yep, we are pretty active on social media. Check us out.

Click here to check out our Facebook page
Click here to check out our Instagram game

Text us on our website.

On our website, click the message icon on the bottom right corner to text us.

Click here to visit our website

2. Choosing your desired service

Just to put it out there, whether it’s a routine office cleaning or a much needed one time clean, Queendom Cleaning seeks to provide the best commercial cleaning services you can find in Spruce Grove, Stony Plain, Parkland County. It is not just our opinion, we have reasons to believe so. Reasons

Now, the next step is to choose your desired service. For office cleaning, we do two types of services:

a. One-time cleaning services:

Get a fresh and clean workplace, without lifting a finger. Our one time cleaning services include:

  • Initial Clean
  • Deep Clean
  • Post-construction Clean
  • Custom
To learn more about one-time cleaning and get a quote, click here.

b. Routine cleaning services:

A reliable and consistent cleaning service is essential to a pleasant and productive work space. We offer the following routine cleaning frequencies:

  • Weekly
  • Bi weekly
  • Monthly
  • Bi monthly
  • Custom
To learn more about our routine cleaning services and get a free quote, click here

3. What is included in the cleaning?

From wiping desks to mopping floors, we have got you(and your office) covered. Our office cleaning checklists is laid out below:

Still ain’t convinced? You are a tough one, aintchya? Check out the complete checklist here

4. Getting a quote

Once you choose the type of cleaning you are looking for, the next step is to get a quote. There are two types of quotes we do for office cleaning:

Online Quote: We send you a questionnaire, fill it out and send it back.  Watch the video to see how it looks.

On-site Quote (Recommended):  A professional cleaner visits your place, at your preferred time to understand your needs. Once we get the specifications of your space, we process it and send you a quote via email or text. To try our free on-site quote, click here.

 

5. How much office cleaning would cost

a. One-time cleans:

We do a fair number of one time cleans for offices and other commercial spaces, including post-construction cleans. All initial cleaning or deep cleaning services are charged at an hourly rate of $50/hour. Once we see the space we will send a detailed estimate of the hours required. If you prefer a set rate, we can do that as well. We like to offer hourly so that you only pay to the time needed to complete the job!

b. Routine cleans:

An on-site tour is essential to determining the cleaning needs of your space. This allows us to calculate the fairest rate possible. All of our routine (any frequency you require – weekly, monthly, etc.), are billed at a flat rate per service. For example, if an office is cleaned twice per week and the rate is $150.00, this means that the total for the week is $300.00 (each visit is $150.00).

We do not hold you to a long term contract for month to month services, we are very flexible and understanding. We do offer flat rate monthly billing on a 12 month contract (eg. 1 cleaning service per week billed once per month for $650/month).

Of course, all offices and commercial spaces are different. Your rate will directly reflect the size and needs of your space!

6. Pick your schedule

While filling out the quote request form, please mention the date that works best for you. We try our best to book you on that day, however, we do not promise it. The reason is that most of the times, we are booked two weeks in advance. Therefore, to always get your desired date, let us know at least two weeks in advance(if possible) so we get time to make it work. After that, please mention the time of the day that works best for you.

7. How to pay us

Everyone likes to get paid, so do we. That is why, there are multiple ways to pay us.

a. Credit card: Add your cc in your profile. This way you can pay through your cc after you receive the invoice.

b. Cheque: You can have the cheque made out to Queendom Cleaning Ltd.

c. Bank Transfer: Log in to your mobile banking app. Click funds transfer and choose e-transfer. There, add the recipient email payments@queendomcleaning.com. The next step is to add a security question and you are good to go.

8. Our feedback system

Your feedback matters. This is how we scaled Queendom cleaning from scratch – listening to our customers and making minor adjustments along the way. Therefore, we send a feedback email right after each one time clean to hear your comments. Please write to us.

Complaints:

Our cleaners are hard-working and professional, but human. If we miss something, get back to us within a 24-hour time frame and we will come back and fix. If you want to report a complaint, please call us at (780) 819-0118 or email at info@queendomcleaning.com and our supervisor Ella will sort it out.

9. How to make the most out of client hub.

In a nutshell, client hub is an all in one platform that lets you view current and past quotes, invoices, and receipts, pay outstanding invoices, and request new work— online and on the go.



Client hub allows you to do the following:

a. Check your schedule:

You can even check who is coming to clean your place.


b. Pay invoices

To pay your invoice through the client hub, it is a pre-requisite to add your payment method- a cc or visa.

Once the payment method is added, the next step is to pay your invoice.

c. Provide feedback

Once the invoice is paid and the job is closed in our system, we send you a feedback form. Please share what you liked and the things we need to improve in our service.


c. Submit job requests

Need an extra job done? Here is how you can request one quick and fast

Nextsteps

OK , so now I am a Queendom Customer, what’s next?

1. Perks of being a Queendom customer

Being a Queendom customer comes with its perks. For you, we post videos tutorials, short and punchy blogs and insights to help you maintain a clean and safe working environment.

Here are a few helpful resources.

Something’s cookin’ . Sit tight

2. Are we a good fit?

How do we work safely in your building?

Our commercial cleaning team members are all WHMIS certified. Additionally, we use multiple check in and out procedures to ensure our staff arrive and depart safely.  We use non-toxic cleaning products and wear gloves which are changed to prevent cross-contamination.

Any safety procedures your company requires us to follow are strictly adhered to. It is also important for us to know where to find your ERP (Emergency Response Plan)

 What kind of cleaning products does Queendom Cleaning use?

Queendom Cleaning will provide all products and tools unless otherwise requested. All of our products are non-toxic and eco-friendly professional grade commercial cleaners. For health and safety reasons, we may refuse to use certain products such as bleach. Please ensure you have a toilet brush on each floor of your house.

If you would like us to use your products or tools, we will not be held responsible for equipment failures and your acceptance (signature) of the quote signifies your agreement to waive any liability to Queendom Cleaning for these instances

Is Queendom Cleaning bonded and insured?

Queendom Cleaning carries General Liability Insurance coupled with a Fidelity Bond through RSA Insurace.

All of our employees are covered by WCB.

Queendom Cleaning holds a Tri-Municipal Business License.

Check out more FaQs and Policies here

3. Our customers love what we do.

Cleaning offices and buildings is a different art than house cleaning. That is why, we employ a separate team of trained commercial cleaners. They do what they do best and seems like our clients love it?

We got 5 out of 5 stars from Avail Properties Inc.

⭐

Looks like Candy likes us?

Let’s see what Tristin has to say about us.

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For more awesome reviews and feedback from people just like you, click here.